Return & Exchange Policy

We want you to love what you receive. If something isn’t right, we’re here to help. Because we sell cosmetics and skincare, some hygiene rules apply — please review the conditions below before requesting a return or exchange.

You may request a return or exchange within 7 days of receiving your order. Requests made after this window may not be accepted, except where the item is defective.

To be eligible, items must be:

• Unused, unopened, and in their original condition.
• In the original packaging with any seals, boxes, and free gifts intact.
• Accompanied by proof of purchase (order number or receipt).

For hygiene and safety, the following cannot be returned or exchanged:

• Opened, used, or unsealed cosmetics, skincare, or personal-care items.
• Products marked as final sale, clearance, or gifts with purchase.
• Items damaged due to misuse or improper storage after delivery.

This does not affect your rights where an item is faulty, damaged, or not as described.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product and packaging.

We strongly recommend recording an unboxing video — it greatly speeds up the resolution of any damage or missing-item claim. In these cases, we cover return shipping and offer a replacement or full refund.

1. Email hello@peachbeauty.store (or use our Contact page) with your order number and reason for return.
2. Our team will review your request and share return instructions.
3. Pack the item securely in its original packaging.
4. Hand it to our courier or send it to the address we provide.

Subject to the conditions above and stock availability, we’re happy to exchange an eligible item for a different shade, size, or product. If there is a price difference, we’ll arrange the balance or refund accordingly.

Once we receive and inspect your returned item, we’ll notify you of the outcome. Approved refunds are issued as follows:

• Prepaid orders — refunded to the original payment method.
• Cash on Delivery orders — refunded via bank transfer or mobile financial service (e.g. bKash/Nagad) to the details you provide.

Refunds are typically processed within 7–10 business days after approval. Original shipping charges are non-refundable unless the return is due to our error.

For change-of-mind returns, return shipping is the customer’s responsibility. For damaged, defective, or incorrect items, Peach Beauty covers the return shipping cost.

You may cancel an order before it is dispatched by contacting us as soon as possible. Once an order has shipped, it can no longer be cancelled but may be eligible for return under this policy.

Need help with a return or exchange? Email hello@peachbeauty.store and we’ll guide you through it.